Date Received: 2018-04-20T00:00:00
Product: Credit card debt
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: sent 2 certified letter on XX/XX/XXXX In-Transit, Delayed XX/XX/XXXX at XXXX XXXX In Transit to XXXX XXXXy On its way to XXXX, FL XXXX also a certified letter XXXX was delivered on XX/XX/XXXX the letter stated any correspondence to the letter should be in writing by a form of letter. sent to XXXX XXXX XXXX card. the repeatedly phone calls continued..
this is the email that I received today XX/XX/XXXX It’s important that we get in touch today.
Pay your past due balance on your XXXX XXXX XXXX account online or call XXXX for assistance.
Your account is now being handled by Synchrony Bank. Please contact a representative today at XXXX to discuss your payment options.
Account number ending in XXXX LOG IN AND PAY i did not receive the notification by mail in a form of letter.
Company: SYNCHRONY FINANCIAL
State/Zip: IL 612XX
Company Response to Complaint: Closed with non-monetary relief
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2882521
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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.