ECMC Group, Inc. – CFPB Complaint 2018-05-08

Date Received: 2018-05-08

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Hello, ECMC has contacted me again regarding this debt that was closed on XX/XX/2017 because its not my debt. Now they’re back to reaching out to me via email and telephone. Can someone please contact them and let them know this case was closed and its not my debt. I feel like I’m being harassed now.

Company: ECMC Group, Inc.

State/Zip: MD 207XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2900193

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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