CFPB Complaint

GREAT LAKES – CFPB Complaint ID 2890522

Consumer Complaint Submission

Date Received: 2018-04-28T00:00:00

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My name is XXXX XXXX POA of XXXX XXXX. He took first out this student loan and 6 weeks before graduation was given an ultimatum to leave the school due to his personal issues outside of school so he did not get to finish school or graduate this was in the late XX/XX/XXXX.
His loan is with ( Great Lakes ) and I have spoke many times regarding payments and the situation in our financial situation when speaking with Great Lakes they gave me a 60 forbarence and removed any payments due.
Suddenly they drafted my account {$170.00} and with drew their promise as well as raise the payments way from what we can afford.
I was trying to pay {$44.00} at this time and current am going through XXXX treatments I am his wife XXXX.
XXXX has lost hours at work with no 40 hour weeks our rent as well increased substantially I have sent a new IDR with all attached over the internet in Great Lakes web sight continually they are sending my emails regarding filing out this application And payment but this was in a forbarence at the time with no update to the change all of this happened suddenly I feel that this student loan first is out of XXXX statutes as well as XXXX not being able to finish his education the constant calls to Great Lakes to resolve this and tell them we cant make payments at this time. We are trying to avoid a garnishment but Great Lakes is not upstanding and follows through after making arrangements.
I need someone to now intercede and help me first with harassing emails Will not communicate on phone threatening. This is unacceptable, There are many issues reviving this student loan and I would like to take action on getting justice for Great Lakes harassment and the student loan it self should be null and void my reason is the age of loan the reasons XXXX hadnt finished his education financial hardships And at time he was told to leave school he was jailed due to a felony and then in about patient program issued by the courts he has XXXX as he is XXXX and XXXX and is working but not equipped to challenge this any longer



State/Zip: AZ 851XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2890522

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