CFPB Complaint

ERC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-05-11T00:00:00

Product: I do not know

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Enhanced Recovery has been calling my cell phone using a robocaller at least 37 times this week alone. They are using sleezy tactics in trying to harass me via phone calls. I’ve repeatedly asked them to add my phone number to their ” Do Not Call ” list but the continue to call. They always ask for ” XXXX ” who is someone I do not know. They have promised to not call my number in response to complaints I’ve previously filed here but continue to do so. They have called using the XXXX phone number and also local call spoofing. My phone number has been on the national ” Do not call ” list for several years.

This is the last time I file via this route. My next option is lawsuit and I’ve already contacted a lawyer. I’ve been logging all the calls/dates and will proceed if this does not immediately stop.

Company: ERC

State/Zip: WA 990XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2904212

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

%d bloggers like this: