Profit Services Group – CFPB Complaint ID 2909358

Date Received: 2018-05-17T00:00:00

Product: Medical debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received my first phone call around XX/XX/XXXX ( maybe a few momths later too long ago to remember exact time ) from the Profit Services Group trying to collect a debt from my hospital visit ( while on a military trip ) to Georgia XXXX XXXXXXXX XXXX. I was unaware I owed money to the hospital. After the guy from the Profit Services Group proceeded to tell me i NEED to pay now sounded odd. I called the hospital to find out they never billed my insurance company. I gave the hospital my insurance information and they told me that they will run it but it will not be pulled from collections until insurance pays. I called my insurance company a few weeks later because i was receiving multiple calls from the collections agency and eventually they were hostile and wouldn’t allow mw to speak to a supervisor. My insurance company told me they sent out a check about a week ago ( at the time of this conversation around XX/XX/XXXX, XX/XX/XXXX ) and i didn’t have to pay anything. I let it go until i received more phone calls telling me i have to pay again, i told them my insurance paid it and if they have any other questions my insurance company told me to tell them to call them. Well the guy said no it doesn’t work that way they can call us in the mean time we are putting this on your credit. I called my insurance company back and relayed the message, i gave them the phone number they called collections agency and called me back stating they were rude and didn’t get anywhere and they wouldn’t give the hospitals phone number. The insurance company eventually got in touch with hospital and worked it all out however, collections agency never let go of collections instead they put it on my credit with three different amounts that is inaccurate. I keep disputing on my credit report but somehow they are saying its valid when it’s not. They don’t call me anymore except when i keep disputing they keep calling i ignore them because of the ignorance of the conversation. PLEASE help me = (

See also  Thunderbird Collection Specialists, Inc. - CFPB Complaint 2018-11-07

Company: Profit Services Group

State/Zip: PA 171XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2909358

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