Navient Solutions – CFPB Complaint ID 2860239

Date Received: 2018-03-30T00:00:00

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I got two private student loans from XXXX XXXX circa XX/XX/XXXXto XX/XX/XXXX. In the following years, my customer service interactions were appalling. Automated systems, outsourced call farming, and lies. I have made payments since the very beginning, and made a lot of contact about creating a payment plan I could afford as an independent working college student. They told me I could choose between income driven payment plans and forbearance. And then refused to allow me to do the first. This means that at times in my life I could pay them, I was beurecratically bullied out of this plan. This goes beyond advising poorly. The company or it’s representatives refused to allow me to make payments on my principle for the longest possible time, then sold my loans to Navient. Sketchy and gross practices.

Company: Navient Solutions, LLC.

State/Zip: CO 802XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2860239

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