CFPB Complaint

Premier Recovery Group – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-05-18T00:00:00

Product: I do not know

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX I received a voicemail from PRG regarding a civil matter and a claim in imminent default. Was unable to ascertain name of individual that left message. Phone number left was XXXX.
I called number back and was told this was a debt from XX/XX/XXXX in the amount of ~ {$570.00}. I asked to receive some verification of the debt, and was told that PRG does not have this information. I was transferred to another representative, a XXXX XXXX the ” Settlement director. ” XXXX seemed to be confused as to why I could possibly want the debt verified, and proceeded to verbally badger me about the ” type of person ” I am, and that they do not have the information.
I repeatedly asked to have some written verification of the debt, and was told flat out ” no. ” I then told the representative that I did not want to be contacted anymore by them, and was told ” no ” to this as well.
I repeated that if they were not going to send me any kind of verification of the debt, that I did not want to be contacted by them again. I was told no, they will keep calling until they get their money.
Very rude and seems super illegal. Isn’t this what the fair debt collection act was supposed to help with? Just a simple XXXX search of ” PRG Collection ” shows multiple complaints. Can something be done about these rude con artists?

Company: Premier Recovery Group

State/Zip: OH 432XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 2911323

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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