Receivables Performance Management, LLC – CFPB Complaint ID 2910006

Date Received: 2018-05-17T00:00:00

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: We moved into a new house back inXX/XX/2017 and decided to use XXXX as our cable provider. Little did we know we could not obtain a clear signal where we live. XXXX knowing that we had low signal which caused issues throughout allowed us to sign a 2 year contract with them. They did not tell us that we had low signal. As the guy finished up connecting everything there was no signal. He informed us that we would need to give it 30-45 minutes before everything synced up and would work appropriately. This obviously did not happen. we called XXXX customer service and notified them of our problem they said it would be a week and a half before anybody could come out. This royally upset us. So we waited and they came out and tried to trouble shoot it and said there was a problem with service box they would need to send higher tech out here to diagnose and fix problem. so we waited for that. We finally had a picture almost 3 weeks later. All was great for about 1 week then the signal loss started happening. We again called them and they sent somebody out a week later to try and diagnose the problem they said everything looked good. So finally we went on continuing for about 2 and half weeks later with our signal dropping randomly. We were disappointed at this time with XXXX Finally after further troubleshooting they found out that the spot our sat in is like a whole how they described it for bad signal. So we told them ok, How are we going to make this right? Their reply ” you can continue services since you get signal most of the time, or you can pay the cancellation fee of {$350.00}. ” We were shocked hearing this. We fought with them talking with supervisor after supervisor about what has happened. We informed them that we do not believe we should have to pay a cancellation fee. They said because their were some data usages we would have to. End result- we cancelled services immediately This was about 5 months into signing the contract. After discussing with XXXX they said they would review our account and signal loss and let us know if any fees would be owed. From then on I never received an itemized bill from XXXX. Later on discovering they were sending them to my fathers address 6 hours away due to us having the same name. Causing them to call and ask questions on what’s going on. This is how we found out they were sending them to him. We then received a letter from XXXX notifying us that our account has been sent to collections and that we owe the following {$950.00}

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Company: Receivables Performance Management, LLC

State/Zip: TX 774XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2910006

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