CFPB Complaint

Critical Resolution Mediation LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-05-19T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a phone call from Critical Resolution Mediation LLC on XX/XX/XXXX informing me that I owed a debt on a credit card from XX/XX/XXXX. I have no recollection of this credit card and when asked for some proof that this was actually my debt, I was told to call the original bank that held the card. CRM e-mailed me a letter that gave me the original account number for the account and their representative gave me XXXX banks phone number. I called the bank and was told that account has never existed. When I called CRM back to find out what was going on, I got lots of excuses as to why I did it wrong and how the account number may be wrong. The representative got to yelling and being ugly with me so I ended the call. He then took to calling me repeatedly and finally left a voice mail threatening to sue me for the money.

As it is, all I asked for was proof that the bill was mine. I was informed he doesn’t have to show me anymore proof than a letter that lists the account number and original creditors name, that he wrote up himself.

Company: Critical Resolution Mediation LLC

State/Zip: MO 640XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 2911945

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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