CFPB Complaint

SLM CORPORATION – CFPB Complaint 2018-05-17

Consumer Complaint Submission

Date Received: 2018-05-17

Product: Private student loan debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX I called Sallie Mae to request my account go into forbearance because my parents had gotten divorced and i had to move to Florida to support my mom, which made me financially unable to pay the loan that month. The representative on the phone accepted my request for forbearance and told me that I would not have to pay anything for the month of XX/XX/XXXX and my regular payments would start back up in XX/XX/XXXX. I said that was more than fair and I even asked him to repeat it because this is the second time now someone there has said I would be going into forbearance for the mont. This is also the second tie they lied to me. Come to find out today, XX/XX/XXXX, I get a call from them saying we I’m 60 days past due, and I’m not in forbearance because they payment did not go through. Firstly I knew nothing about a payment, and second they should not wait til I’m 60 days overdue to tell me that they made a mistake on my account.


State/Zip: FL 347XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2910368

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