Date Received: 2018-05-25T00:00:00
Product: Other debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: Someone stole my identity and opened XXXX account in my name in XXXX XXXX XXXX I live in XXXX XXXX never in XXXX. XXXX sent this to XXXX XXXX collection agency. I along with my credit protection agency XXXX XXXX XXXX XXXX disputed this to XXXX with their fraud package. Police report and all evidence sent to them and credit agencies. I’ve also disputed and had the XXXX XXXX address taken off my credit report and have a credit freeze in place for 7 years.
XXXX has now sent the collection even after being proven it was invalid account to XXXX XXXX XXXX XXXX as if they think i’m just going to pay it this time.
XXXX is horrible if you try to call them and hold for 25 minutes they hang up on you I am so mad at them
Company: Financial Business and Consumer Solutions.
State/Zip: NJ 081XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2917797
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
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