CFPB Complaint

Zealandia Holding Company, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-05-31T00:00:00

Product: Other debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I was strong armed into buying a XXXX XXXX timeshare membership on XXXX2013. They wouldn’t let me leave by trying to tell me other benefits to the membership. They mentioned that the timeshare maintenance wouldn’t be more than {$1000.00} for the year that I use the timeshare, which I signed up for even years. Then they also mentioned that I would be able to give the timeshare back if I do not want it and the membership I was purchasing was from someone that did turn it in. I have tried to get to a resolution with the company but they said that I can not return the timeshare or change title until the loan is completely paid off. I haven’t used the timeshare sine I purchased it due to none of the resorts being available thru the membership – but units at the resort were available online at hotels.com for cash. I only was able to exchange points. Plus the payments have to be automatically otherwise they said the interest rate would be higher, which I wasn’t told when I purchased the timeshare. Plus the loan isn’t even showing up on my credit, so I have no way to know how much is still outstanding.

Company: Zealandia Holding Company, Inc.

State/Zip: FL 327XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2922994

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.




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