CCS Financial Services, Inc. – CFPB Complaint ID 2910522

Date Received: 2018-05-18T00:00:00

Product: Auto debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/XXXX I switch from XXXX to XXXX XXXX for a lower rate … my insurance premium ended on XX/XX/XXXX … and I did not have a lapse in coverage now XXXX has sent a collection account to the 3 credit bureaus without explanation … I feel as if I should not be charged {$270.00} for trying to find a lower premium especially if XXXX XXXX has more benefits … they are over charging me as if I had a lapse in coverage … I want XXXX to remove this from my credit reports

Company: CCS Financial Services, Inc.

State/Zip: NC 278XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2910522

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

See also  AMERICAN EXPRESS COMPANY - CFPB Complaint ID 2590265