ECMC Group, Inc. – CFPB Complaint 2018-06-03

Date Received: 2018-06-03

Product: Medical debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On XX/XX/2017 I underwent an XXXX and XXXX at XXXX XXXX Medical Center in XXXX, TN. I have XXXX health insurance so I made sure to go to an ” In Network ” hospital to keep my out-of-pocket costs low. Prior to the procedure occurring, I called the XXXX department at the hospital to ensure that the copay I was providing ( {$100.00} ) would be my total out of pocket cost. My health insurance paid {$2800.00}, while I paid my copay the day of the procedure. I was told that this would be the total cost to me.

I was very surprised to see a bill from ” XXXX XXXX ” who is out of network with XXXX. I thought it was a mistake. The XXXX fee was balance billed to me as XXXX does not cover ” out of network ” costs, even though the facility I picked was ” in network. ” I attempted to contact XXXX XXXX to discuss the bill. They directed me to contact XXXX XXXX Medical Center, who said to contact XXXX XXXX. I also contacted XXXX, who merely said they don’t cover out of Network claims. None of the 3 parties were able to help explain. I received an unrelated XXXX XXXX in the past year at a different facility, and there was no surprise bill as the XXXX/facility were ” In Network. ” Recently, I had 2 derogatory marks show up on my credit report for this one hour medical visit. XXXX XXXX had sent my single account to ” XXXX XXXX XXXX XXXX XXXX ” as 2 different accounts.

Company: ECMC Group, Inc.

State/Zip: TN 372XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2925143

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