Quick Answer: Wheel City Motors East received one CFPB complaint in 2018 regarding debt collection after account settlement, but responded timely and the consumer did not dispute their resolution. This single complaint suggests the company generally handles customer issues appropriately when they arise.
Date Received: 2018-05-28T00:00:00
Product: Auto debt
Issue: Attempts to collect debt not owed
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Consumer Complaint: I settled an account with XXXX XXXX XXXX for less than the full balance and I was sent a XXXX form. This company should no longer be reporting on my credit reports.
Company: Wheel City Motors East, Inc.
State/Zip: FL 336XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2919456
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
Know Your Rights: If a debt collector is contacting you, you have legal protections. See the complete list of FDCPA violations collectors commit most often. Use the free Debt Validation Letter Generator to demand proof of the debt, or check this collector’s complaint history with the Scam-O-Meter.
Dealing With Debt? Before you pay a collector, understand all your debt relief options — including ones the collector won’t tell you about. If the debt feels unmanageable, take the 2-minute bankruptcy quiz to see if the math favors a fresh start. Federal Reserve research shows filers recover faster than those who don’t file.
