CFPB Complaint

Navient Solutions – CFPB Complaint ID 2884442

Consumer Complaint Submission

Date Received: 2018-04-23T00:00:00

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: They keep telling me I co signed but I never co signed, I never signed a promised note.

I am also on SS. I haven’t spoke with my daughter in 7 years ( her choice ) and she won’t tell me where she is. My son said he would like to have a settlement with Navient ( {$5000.00} ) as long as it doesn’t effect my credit.

This student loan was for one semester that she never completed.

I have asked Navient to take me off the creditor list but I got no reply.

Again, my son said he would settle this loan for {$5000.00} as long as it doesn’t effect my or his credit.

Company: Navient Solutions, LLC.

State/Zip: CA 930XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2884442

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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