CFPB Complaint

Navient Solutions – CFPB Complaint ID 2884764

Consumer Complaint Submission

Date Received: 2018-04-23T00:00:00

Product: Federal student loan servicing

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I am a XXXX school graduate and my student loans are serviced through navient. I have been in deferment many times for very long periods of time. I have tried to lower monthly payments unsuccessfully. My options are usually higher monthly payments then what i am already paying. There have been times where my loan is past due and instead of a phone call or letter i get an email that says reply yes to enter payments into deferment. That is a quick solution but interest is still acruing.

Company: Navient Solutions, LLC.

State/Zip: PA 184XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2884764

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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