CFPB Complaint

Navient Solutions – CFPB Complaint ID 2884848

Consumer Complaint Submission

Date Received: 2018-04-23T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have been in repayment for 10 years since graduating in XX/XX/XXXX. I work at a non-profit organization for the past 8 years. I logged onto Navient website last month as a frequently do and a form poped up for student loan forgiveness. I filled out the form and turned it in. I recently got a letter from my fed loan that I did not qualify for loan forgiveness because the federal program my loans are through has been discontinued. I was not informed to be eligible for loan forgiveness I needed to consolidate to the XXXX XXXX direct loan program. The last 8 years of loan payments will not go towards loan forgiveness. I was told I can consolidate now but that would put me 10 years away from loan forgiveness, but if I was informed properly it would only be 2 years.

Company: Navient Solutions, LLC.

State/Zip: CA 926XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2884848

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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