CFPB Complaint

ProCollect, Inc – CFPB Complaint 2018-05-31

Consumer Complaint Submission

Date Received: 2018-05-31

Product: Other debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Their was no collection attempt made to notify me of the balance before placing this account on my credit as a collection. The amount reported to the credit bureau is not correct also the date reported is not correct as well. They are over charging for unknown items. This company does not own the account and my personal information was submitted to a thrid party for collections. Again no collection attempts was made before placing the account on my credit as a collection item.

Company: ProCollect, Inc

State/Zip: TX 752XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2923524

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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