Date Received: 2018-05-18T00:00:00
Product: Mortgage debt
Issue: False statements or representation
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: XXXX XXXX Been customer for 2+ years – never missed a payment Keep calling and saying they are a debt collector Tell me I’ve missed 2 payments and try to collect the money over the phone All of my payments have cleared my bank. I have shared that with them.
They said they would not call me back – called today and tried to collect payment.
Current Mortgage Payment cleared on XX/XX/XXXX.
Company: GMFS, LLC
State/Zip: AR 727XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2911513
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.