Navient Solutions – CFPB Complaint ID 2897563

Date Received: 2018-05-05T00:00:00

Product: Private student loan

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have been unable to pay one of my three private loans due to my funds being restricted, I have sent them a written notice specifying this information but I still keep getting e-mails, letters, and phone calls. They also contact family and friends whose information I did not provide. I understand that legally, they are allowed to do most of these things to collect on the debt. My complaint is certain faulty tactics they use to try to contact me or to attempt to get a reply from me ( even though I clarified I am unable to make payments at this time ). I have been getting XXXX 2ND DAY envelopes that have way earlier dates on the letter itself, and way after I actually receive them in the mail. This is the 2nd or 3rd time this has happened. I received one ” final notice ” letterXX/XX/XXXX within a XXXXXXXX 2ND DAY envelope. When I opened the letter, it was dated XX/XX/XXXX, and requested a reply to the letter by XX/XX/XXXX as a final notice and option for making payment arrangements. How am I supposed to call before XX/XX/XXXX, if I receive the notice weeks after that date? ( I was home, and my address is current on file ).

Company: Navient Solutions, LLC.

State/Zip: OR 972XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2897563

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