Date Received: 2018-06-26T00:00:00
Product: Medical debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: This debt was paid in full, I continue to get daily calls from them. When I explain it was paid in full they say ” we will close the account ”. I just spoke with a rep. who was again very rude, when I ask to speak with a supervisor she said ” no problem 5 times ” and yes this should be recorded. When I spoke with the supervisor ( Mr. XXXX ) he said that someone was ” dropping the ball ” in the office and not closing the account. I said that sounded like an internal problem and ask if I would continue to receive calls and he said ” until it’s closed. Every person I have spoken with there is very rude, also per the Company the messages were recorded. Dates of calls XX/XX/XXXX,XX/XX/XXXX.XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX.
Company: Source Receivables Management LLC
State/Zip: IN 461XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2946620
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.