CFPB Complaint

Source Receivables Management LLC – CFPB Complaint 2018-06-26

Consumer Complaint Submission

Date Received: 2018-06-26

Product: Medical debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: This debt was paid in full, I continue to get daily calls from them. When I explain it was paid in full they say ” we will close the account ”. I just spoke with a rep. who was again very rude, when I ask to speak with a supervisor she said ” no problem 5 times ” and yes this should be recorded. When I spoke with the supervisor ( Mr. XXXX ) he said that someone was ” dropping the ball ” in the office and not closing the account. I said that sounded like an internal problem and ask if I would continue to receive calls and he said ” until it’s closed. Every person I have spoken with there is very rude, also per the Company the messages were recorded. Dates of calls XX/XX/XXXX,XX/XX/XXXX.XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX.

Company: Source Receivables Management LLC

State/Zip: IN 461XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2946620

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