CFPB Complaint

CITIBANK, N.A. – CFPB Complaint ID 2950754

Consumer Complaint Submission

Date Received: 2018-06-29T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a voicemail on XX/XX/XXXX in which the person calling didn’t identify herself or the company she worked for. She also didn’t say who she was trying to reach. The phone number is from XXXX XXXX, XXXX also got a call from XXXX I called back and the woman was immediately rude and told me if I didn’t pay right at that moment she was filing a court case against me for fraud. She claimed to be calling from XXXX XXXX XXXX. Unfortunately for me, I fell for their scam and provided credit card information to pay off the so-called debt. The charge on my credit card was not one charge, but it was broken up into three smaller charges that added up to the total. XXXX XXXX XXXX is supposedly located in XXXX, XXXX, but when my credit card was charged it was processed by XXXX XXXX, XXXX in XXXX XXXX XXXX XXXX. I can find nothing to prove this is a real business.
On XX/XX/XXXX I received a voicemail from XXXX in XXXX, XXXX. It was the same woman reading the same exact script. Again she didn’t identify herself or the company and made the same threats that if I didn’t call them back immediately ” further action will be taken … ” I have saved both of the voicemails I have received to date and can provide them if needed.

Company: CITIBANK, N.A.

State/Zip: MD 217XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2950754

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