Credit Protection Association, L.P. – CFPB Complaint ID 2950256

Date Received: 2018-06-29T00:00:00

Product: Other debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a phone call yesterday ( XX/XX/XXXX ) at XXXX XXXX.

The caller said that I owed XXXX XXXX {$35.00} and that a collection agency had been contacted.

I knew that I owed nothing but called XXXX XXXX and verified that.

Today, I received a postcard purporting the same thing. I tried calling them but it is automated only. I tried a second time, entering the ” reference number ” and was transfrered to a recording saying they were closed today and then disconnected.

Company: Credit Protection Association, L.P.

State/Zip: CA 931XX

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Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2950256

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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