Subscribe to our mailing list

X

BANK OF AMERICA, NATIONAL ASSOCIATION – CFPB Complaint

By on July 21, 2018
Consumer Complaint Submission

Date Received: 2018-06-22T00:00:00

Product: Credit card debt

Issue: Communication tactics

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: To whom it may concern : I original applied for a Bank of America XXXX University card sometime around 2012. I had this credit card in great standing and as time went by kept my account always up to date paying more than the required payment due and in advance. Upon having other personal credit cards when I would call in they would always ask would you like to consolidate we are running a promotion to which I always said no. Then one day thy started saying well we see here where you owe XXXX XXXX $ yada yada, and you owe this card and that card and would read off my credit card names without me telling them and apparently even had the account numbers so they could send the payments direct. Troubled by this I would say no I would think about it. This happened quite often almost on a monthly basis until one time I bit. After which although I had kept ALL my accounts in order and paid they CANCELLED every card with NO warning!! I wrote to them and received no reply so I immediately called and they said you have too many cards and debt and cut me off. But all my debts were paid on time! Credit Rating was 730-740! Now after all this time I am struggling to pay them. I have repeatedly called to request help with paying it off and they would not help. I have still contacted to make payments and make payments but {$500.00} is the payment and {$490.00} goes to the interest!!! Please help I know I am NOT the only one who was duped by this consolidation trap!!

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

State/Zip: NY 106XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

READ  Kramer & Frank, P.C. - CFPB Complaint

Did Consumer Dispute Company Response: N/A

Complaint ID: 2943604

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

Last step, fill out the information below or call us for Priority Assistance.

What problems are you having with your report?

Your first name is required. Your first name is required to be at least 2 characters. Your first name cannot be longer than 50 characters.
Your last name is required. Your last name is required to be at least 2 characters. Your last name cannot be longer than 50 characters.
Your email is required.
Your phone is required. Your 10 digit phone number is required.
Your state is required.
Your age is required. Your age must be greater than 18. Your age must be less than 100.

By clicking on the "Contact Me" button above, you consent, acknowledge, and agree to the following: Our Terms of Use and Privacy Policy and to receive electronic communications. We take your privacy seriously. That you are providing express "written" consent for Debt.com or appropriate service provider(s) to call you (including through automated means; e.g. autodialing, text and pre-recorded messaging) via telephone, mobile device (including SMS and MMS - charges may apply), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. Consent is not required as a condition to utilize Debt.com services and you are under no obligation to purchase anything.

By clicking on the “Contact me” button above, you consent, acknowledge, and agree to the following: (1)That you are providing express “written” consent for Lexington Law Firm, Debt.com or appropriate service provider(s) to call you (including through automated means; e.g. autodialing, text and pre-recorded messaging) via telephone, mobile device (including SMS and MMS – charges may apply), or dialed manually, at my residential or cellular number, even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list; and (2)Lexington Law’s Privacy Policy and Terms of Use and Debt.com’s Terms of Use and Privacy Policy. Consent is not required as a condition to utilize Lexington Law or Debt.com services and you are under no obligation to purchase anything.

About Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.
%d bloggers like this: