SYNCHRONY FINANCIAL – CFPB Complaint 2018-07-07

Date Received: 2018-07-07/p>

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I keep getting phone calls and text messages from XXXX. They do not leave a message, but text message says it was XXXX XXXX about collecting debt for an account with XXXX XXXX. I have never shopped there and don’t wear glasses. I’ve gotten approximately 15 calls from them in the past week. I think someone must have given them my number or that they have my number by mistake.


State/Zip: MI 481XX

Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2956676

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.