Date Received: 2018-07-05T00:00:00

Product: Medical debt

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My creditor is charging me a ” late fee ” when I made payment arrangements with one of their online agents. From the chat I asked the agent to process the payment : ” XXXXXXXX XXXX : XXXX XXXX : You just need to make the payment chat or call us for the allocation process and we will be glad to do that for you. XXXX XXXX : CustomerXXXX : I need that ” allocation process ” now. XXXX XXXX : XXXX XXXX : Sure, let me help you with that. ” She did not make that payment for me, so now, they are you charging me late fees in the amount of {$27.00}.

Additionally, the Synchrony account website pages are extremely confusing to navigate with minimal information to help consumers understand their account staus ‘. They tether you to ” agents ” that don’t seem to do what they say they will, or otherwise make confusing statements in the chats.


State/Zip: TX 759XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2954324

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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