CFPB Complaint

Critical Resolution Mediation LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-06-29T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I received a voicemail on XX/XX/2018 in which the person calling didn’t identify herself or the company she worked for. She also didn’t say who she was trying to reach. The phone number is from XXXX XXXX, XXXX also got a call from XXXX I called back and the woman was immediately rude and told me if I didn’t pay right at that moment she was filing a court case against me for fraud. She claimed to be calling from Critical Resolution Mediation. Unfortunately for me, I fell for their scam and provided credit card information to pay off the so-called debt. The charge on my credit card was not one charge, but it was broken up into three smaller charges that added up to the total. Critical Resolution Mediation is supposedly located in XXXX, GA, but when my credit card was charged it was processed by XXXX XXXX, XXXX in XXXX North Carolina XXXX. I can find nothing to prove this is a real business.
On XX/XX/18 I received a voicemail from XXXX in XXXX, TX. It was the same woman reading the same exact script. Again she didn’t identify herself or the company and made the same threats that if I didn’t call them back immediately ” further action will be taken … ” I have saved both of the voicemails I have received to date and can provide them if needed.

Company: Critical Resolution Mediation LLC

State/Zip: MD 217XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 2950233

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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