CFPB Complaint

Receivables Performance Management, LLC – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-07-16T00:00:00

Product: Other debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I own a XXXX company. I have signed for a service for an XXXX number next to my existing account with XXXX. The service was advertised as XXXX XXXX XXXX XXXX. The real XXXX do not sell XXXX numbers anymore for some time. Got an XXXX number and 4 others numbers from XXXX XXXX XXXX. Few months later I that why do i pay 2 phone services with in the same company, so I called XXXX XXXX XXXX to have my service only with them, so they ” migrated ” account will work with an other XXXX division. That’s what I that will happen. Accept most people in the real XXXX didn’t even know who they are when I called to reconnect after my phone was silenced. The migration was taking 10 days or so I had to sign some papers. But the minute they migrated me out my phone message was saying ” You are disconnected from the server ”. ZERO phone signals. I imminently called the XXXX from XXXX and and have them reconnect because I am in the service business, and I need to take all calls. Cost me money if dont answer to the calls. XXXX XXXX XXXX is a company in Texas I find it out. No office anywhere in Florida. They only have sales reps. All the numbers they sell are VIRTUAL numbers. Piggybacking on a REAL working number, with real providers who owns satellites. With out that their service XXXX XXXX XXXX wont work. Someone contacted me for the {$92.00} fee in XX/XX/XXXX from their company with Email. I have never received one single INVOICE in the 5 months time with them. I have replied and asked the person in the Email to provide me with detailed invoices.As of now have not received any from anyone. A collection company called me 5 months ago for the {$92.00}. I have asked the same thing from them. I have never heard from them after, and now I got a new demand. It only says creditor is XXXX. No it is not as I have XXXX phone service. No one told me when they migrate my number they will close my 5 years existing XXXX phone account all together. When I called XXXX to reconnect they told me I have closed my account. I have not requested to close it first place. Why would I? XXXX XXXX XXXX XXXX is not a real service provider so they should have warned me about being disconnected from XXXX ‘s server all together. Unfortunately XXXX let them use their name, XXXX XXXX XXXX is more like an affiliate and mislead people what is the service provide. I meet the sales rep at a REAL XXXX office as they no offices anywhere in XXXX XXXX in Florida. No one to take to small claim court. Their listed address with out any numbers is in New Jersey and in Illinois. I have the right to ask for detailed invoice just like the REAL XXXX given me, listed all taxes and expenses. When I called XXXX about the {$92.00} reoccurring bank payment but XXXX reps had no idea what was it. They said I do not have any XXXX monthly charges with that amount with them. XXXX XXXX XXXX closed my service, my account did not provide me with live working line after move, but they are asking me to pay a bill for their mistake. For 10 days after closing I got ” mixed ” service. Some call was ringing from XXXX some call was ringing from XXXX XXXX XXXX. Many incoming messages were last.The company is fraudulent. They should have disclosed from the first minute the numbers will not work with out my existing service. They got to dismiss the {$92.00} otherwise I still demand written detailed invoices and not just a single page {$92.00} service fee for XXXX with zero explanations as they are definitely not XXXX. They made a deal with XXXX for a load of virtual numbers and re-sold it to unsuspecting business owners. I have never seen an invoice like theirs. By the way as of now even after 9 months worth of disconnection I still getting many call notices from XXXX XXXX XXXX number? How and why? I am still a live and working account with them? Something is very shady here. Closing someone account all together with out my consent is far fetched. NO ONE WOULD HAVE AGREED TO THAT. They should have explained it but that case we would have discovered the fraud right away and started asking questions and realized the company legally have nothing to to with the real XXXX … I can not sue XXXX at this case because they have nothing to do with this company from Texas.How do I take them to a small claim or any court? Who do I service with the court papers???? And where to service it? Please help.

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Company: Receivables Performance Management, LLC

State/Zip: FL 334XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2963974

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