CFPB Complaint

BARCLAYS BANK DELAWARE – CFPB Complaint 2018-06-11

Consumer Complaint Submission

Date Received: 2018-06-11

Product: Debt settlement

Issue: Fraud or scam

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My husband XXXX XXXX passed away on XX/XX/XXXX. He used a Barclay credit card to pay his monthy fees to XXXX XXXX XXXX. On XX/XX/XXXX Barclay closed his account and sent his payments due to a collection agency.

On XX/XX/XXXX I allowed a check of {$700.00} to a collection agency named XXXX XXXX XXXX XXXX XXXX to make a payment to Barclay Card to pay XXXX XXXX XXXX for fees due for XX/XX/XXXX and XX/XX/XXXX.

As of this date, XXXX claims they never received any payment from Barclay for {$700.00}. When I spoke to Barclay they would give me no information but to say the account was closed with a XXXX balance and if I had a problem then I would have to call XXXX XXXX XXXX.

When I spoke to XXXX XXXX XXXX they said they sent the money to Barclay.

This has been going on since XX/XX/XXXX and at this time I can not book any time with XXXX and I can’t OPT.. out of the program called Ovation until this bill is paid. PLEASE HELP!


State/Zip: CT

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2932139

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