Date Received: 2018-06-11
Product: Debt settlement
Issue: Fraud or scam
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: My husband XXXX XXXX passed away on XX/XX/XXXX. He used a Barclay credit card to pay his monthy fees to XXXX XXXX XXXX. On XX/XX/XXXX Barclay closed his account and sent his payments due to a collection agency.
On XX/XX/XXXX I allowed a check of {$700.00} to a collection agency named XXXX XXXX XXXX XXXX XXXX to make a payment to Barclay Card to pay XXXX XXXX XXXX for fees due for XX/XX/XXXX and XX/XX/XXXX.
As of this date, XXXX claims they never received any payment from Barclay for {$700.00}. When I spoke to Barclay they would give me no information but to say the account was closed with a XXXX balance and if I had a problem then I would have to call XXXX XXXX XXXX.
When I spoke to XXXX XXXX XXXX they said they sent the money to Barclay.
This has been going on since XX/XX/XXXX and at this time I can not book any time with XXXX and I can’t OPT.. out of the program called Ovation until this bill is paid. PLEASE HELP!
Company: BARCLAYS BANK DELAWARE
State/Zip: CT
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2932139
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