CFPB Complaint

BARCLAYS BANK DELAWARE – CFPB Complaint 2018-06-11

Consumer Complaint Submission

Date Received: 2018-06-11

Product: Debt settlement

Issue: Fraud or scam

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My husband XXXX XXXX passed away on XX/XX/XXXX. He used a Barclay credit card to pay his monthy fees to XXXX XXXX XXXX. On XX/XX/XXXX Barclay closed his account and sent his payments due to a collection agency.

On XX/XX/XXXX I allowed a check of {$700.00} to a collection agency named XXXX XXXX XXXX XXXX XXXX to make a payment to Barclay Card to pay XXXX XXXX XXXX for fees due for XX/XX/XXXX and XX/XX/XXXX.

As of this date, XXXX claims they never received any payment from Barclay for {$700.00}. When I spoke to Barclay they would give me no information but to say the account was closed with a XXXX balance and if I had a problem then I would have to call XXXX XXXX XXXX.

When I spoke to XXXX XXXX XXXX they said they sent the money to Barclay.

This has been going on since XX/XX/XXXX and at this time I can not book any time with XXXX and I can’t OPT.. out of the program called Ovation until this bill is paid. PLEASE HELP!

Company: BARCLAYS BANK DELAWARE

State/Zip: CT

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2932139

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

READ  EQUIFAX, INC. - CFPB Complaint ID 3095735



About the author

Research Department

Here is where you will find important stories located from around the web which can impact you and your financial life.

Scroll to Top