CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-07-20T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, WA. XXXX. XXXX. Uses XXXX and XXXX to call my number XXXX twice a day in search of XXXX or XXXX XXXX with regard to a XXXX XXXX XXXX XXXX Debt or Utilities Debt. I do not know nor ever have known any person by the name of XXXX, XXXX or XXXX. My publicly listed phone number was assigned to my by XXXX about 3 years ago. Convergent refuses to verify my number and or search else ware for their debtors. The persistent and unwanted calls have continued for 2 years no matter how many complaints I file.

Company: Convergent Resources, Inc.

State/Zip: CT

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2968689

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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