Date Received: 2018-07-25T00:00:00
Product: I do not know
Issue: Threatened to contact someone or share information improperly
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: XXXX XXXX with Hewitt Capital called my work today asking the receptionist to speak with me regarding, ” an urgent matter ” After she informed him that I an unable to take personal calls at work XXXX XXXX proceeded to tell her that ” my wages are in the process of being garnished ” in knowing direct violation of my rights and privacy. Upon checking my voicemail on my cellphone later that day XXXX XXXX is threatening legal action against me if the phone call is not returned by the end of the day when he ” makes his decision ” I have not been given anything in writing by this company or know who XXXX XXXX is or the company he represents. What I do know is that he knowingly and willingly violated the law in order to try and intimidate a response at me. I can not and will not take personal calls at work and it is my right to expect XXXX XXXX respect my privacy and rights.
State/Zip: MO 631XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: No
Did Consumer Dispute Company Response: N/A
Complaint ID: 2973579
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
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