CITIZENS FINANCIAL GROUP, INC. – CFPB Complaint 2018-06-18

Date Received: 2018-06-18

Product: Private student loan

Issue: Struggling to repay your loan

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I am a single mother of XXXX kids. I have tried lowering my student loan with Citizen Bank and they will not agree to do it. I could not make my payment for the month of XXXX and they sent it to collections without even trying to contact me.

Company: CITIZENS FINANCIAL GROUP, INC.

State/Zip: MA 027XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2938884

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