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BANK OF AMERICA, NATIONAL ASSOCIATION – CFPB Complaint

By on August 30, 2018
Consumer Complaint Submission

Date Received: 2018-08-06T00:00:00

Product: Mortgage debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: We tendered lawful money to discharve alleged debt said to be owed by my ” deceased ” husband and has been awaiti g the ceryification of release/duscharge from BANK OF AMERICA and Their Atty XXXX XXXX XXXX since XX/XX/2017. It more than a year and no response, only to receive a letter from XXXX XXXX XXXX say if I want to deed the house pver to them then they will not auction it … this was like a thu derbolt … .shocking! We were not notice by BOA of who this XXXX XXXX people are, no notice from them how they came to have control of my file. Also I was never noticed of a pending auction of my home. We learnt of this from co versation with other people and Reators. No proof given that I have been defaul or neglictful in this matter.

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

State/Zip: GA 301XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 2983726

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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