Date Received: 2018-08-08
Product: I do not know
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: After I got a new phone number I started getting calls about some past due account. I looked up the phone number and it was for Navy Federal Credit Union. I called them and told them I’ve never had an account with them and they confirmed it but they continuously call my phone number about it. When I answered today someone hung up on me. When I called back the lady said she couldn’t find any record of me in the system but gave me the run around and wouldn’t connect me to someone from the debt collections department. She pretty much told me she’s sorry but she can’t help me.
Company: NAVY FEDERAL CREDIT UNION
State/Zip: FL 323XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2986724
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