Date Received: 2018-08-09T00:00:00
Product: Auto debt
Issue: Attempts to collect debt not owed
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: XX/XX/18 Received phone call ( not robo ) from ” XXXX ” who asked for me by name and left voice message asking me to call back regarding a person named ” XXXX XXXX ” Asked me to call back at : XXXX ext XXXX.
The phone # used to call me is : XXXX XX/XX/18 I called back using XXXX, spoke with ” XXXX ” who asked for my account # or SS #. I told him I didn’t have an account and wouldn’t give my SS # over the phone. I asked what company : it was Ally Financial. I asked what the call was related to and he said auto loan. I said I didn’t have an auto loan and asked what this was related to. He said ” XXXX XXXX ” I told him I would report this and asked for further information. This is what I got is : Ally Financial XXXX XXXX, Manager XXXX XXXX XXXX XXXX, Minnesota XXXX Phone : XXXX Web : www.allyfinancial.comXXXX Email : not given He said he would remove me from his call list.
Company: ALLY FINANCIAL INC.
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2986975
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
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