CFPB Complaint

Altisource Portfolio Solutions, S.à r.l. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-08-30T00:00:00

Product: Credit card debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX , XXXX. continues to attempt to collect on a debt that was identity theft. I was a victim of aggravated Identity theft and the bank as well as XXXX XXXX XXXX XXXX both know this. It has been reported to the Federal Trade Commission and the local police department. This account is for {$18000.00} and it is not valid as I hold zero fraud liability and they need to respect that. Respect the FCRA and both state and federal law regarding citizens who have been victims of Identity Theft.

Company: Altisource Portfolio Solutions, S.à r.l.

State/Zip: CA 923XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3006549

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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