Date Received: 2018-07-17T00:00:00
Product: Debt settlement
Issue: Confusing or misleading advertising or marketing
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: Chase is only in the business of making money and once you understand d that, you understand d that there’s nothing or anyone who can actually expect any HONESTY from that bank. So I did a money transfer with my credit card and they never told me that the thirty day grace period would be eliminated. They NEVER told me. So I’ve been on the phone with these people on this issue for hours because they is the objective, to waste your time and put you through XXXX. So at the highest levels, XXXX XXXX talks with XXXX about making it the people ‘s bank, but in reality he has XXXX XXXX XXXX a year plus perks and you’re shafted. That’s the reality.
Company: JPMORGAN CHASE & CO.
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 2965534
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.
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