Date Received: 2018-08-24
Product: I do not know
Issue: Written notification about debt
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: On or around XX/XX/XXXX, received an email stating that this company has my account. I’ve emailed back on the XXXX requesting verification of the dept.
On XX/XX/XXXX, received another email stating that they are going to contact the original holder, and will send me the information.
Today, almost 30 days later, never received verification of debt.
Company: TrueAccord Corp.
State/Zip: PA 17860
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3001525
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.