Date Received: 2018-09-10T00:00:00
Product: Other debt
Issue: Written notification about debt
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: On XX/XX/18 I submitted a complaint on my collection case to XXXX XXXX XXXX via CFPB.
Please refer to the complaint case # XXXX-XXXX for original complaint, now closed with my feedback with CFPB.
I was advised by CFPB to open a new case to proceed and to reach with an explanation from XXXX XXXX XXXX as the above case is closed.
Dates : XX/XX/18 Submitted original complaint.
XX/XX/18 Company responded with their findings.
XX/XX/18 Sent certified mail reply to company with my findings and explanations.
XX/XX/18 Company sent my case to Collection Bureaus without a reply back to my mail submitted on XX/XX/18
Company: Meridian Financial Services, Inc.
State/Zip: CA 91311
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3015184
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.