California Business Bureau, Inc. – CFPB Complaint ID 3006488

Date Received: 2018-08-30T00:00:00

Product: Medical debt

Issue: Written notification about debt

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: On or about XX/XX/XXXX, I took myself to the emergency room of XXXX XXXX XXXX ( hospital ) as I had a XXXX XXXX that was getting worse by the moment.
I was admitted to an emergency room, and it was determined that I would be treated and kept for the evening. I was released the next day, and went about my business.
I never received a bill ( which seems common since I have Medical ) from the hospital.
Approximately on XX/XX/XXXX this year, I found a derogatory credit item on my XXXX credit report from a collection agency that uses the name of California Business Bureau, with an address of XXXX XXXX XXXX XXXX, XXXX, CA XXXX I placed a phone call there on XXXX, with the intent to find out why my emergency visit to the hospital was turned over to a collection agency. The woman I spoke with indicated that my insurance did not cover the hospital visit, as I had ” XXXX XXXX and the deductible had not be met ” I informed her that I had no other coverage/insurance other than Medical, and that this had never been an issue before.
She stipulated at this point, that I needed to get a form ( MC 180 ) from Medical showing my coverage, and that they would then bill them ( Medical ) I reached- out to Medical and they indicated that ” I needed to provide the bill from the collection agency, before they could send me this form ” I called Medical a second time, and got the same response.
On XXXX, I called the collection agency, and spoke to a woman by the name of ” XXXX ” who said she would forward the bill ( same bill I never received ) to my residence.

On XXXX, I called the collection agency once again, and spoke to another woman there who indicated that here name was XXXX XXXX. At this time she indicated that my bill was ” archived, and that forwarding it to me would take awhile ” I asked her how long/what time-frame was ” awhile ”? and she replied that she had ” no idea ” I am attempting to do the right thing, resolve this matter, and the collection agency is far less than helpful.
The hospital is supposedly in the amount of {$2500.00}.

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Thank you in advance for your assistance.

Sincerely, XXXX XXXX XXXX

Company: California Business Bureau, Inc.

State/Zip: CA

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3006488

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