CFPB Complaint

SYNCHRONY FINANCIAL – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-09-13T00:00:00

Product: Credit card debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: Synchrony Bank employs harassment and scare tactics in order to collect debts. I had already paid my debt, yet receive 8-15 calls A DAY from various numbers attempting to collect a debt that has been paideven after I expressly told them to stop calling me.

They called at XXXX XXXX yesterday and the calls continued through XXXX that night. This happens on a DAILY basis.

The man who called today told me he had a summons in hand and to be ready for the police to show up at my house within the next 48 hours. I said I wish youd show up so I could have YOU arrested for harassment. The number he called from was ( XXXX ) XXXX. The call came at XXXX XXXX est. this same man also told me my credit would be forever ruined if I didnt pay up. He also threatened to have my wages garnished. Again, I have a XXXX balance and have closed my card.

These people absolutely refuse to honor requests for no further contact and call excessively throughout the day and evening. I now understand why Synchorny Bank has class action law suits filed against them. I have a XXXX balance on my account and even closed my card in an attempt to stop the harassment but it continues regardless.

Company: SYNCHRONY FINANCIAL

State/Zip: FL 337XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3018616

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

READ  Navient Solutions - CFPB Complaint

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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