CFPB Complaint

I.Q. DATA INTERNATIONAL, INC. – CFPB Complaint ID 3019943

Consumer Complaint Submission

Date Received: 2018-09-15T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: My apartment, XXXX XXXX, turned my account over to XXXX XXXX despite taking my money for {$120.00} on XX/XX/18. The manager at XXXX XXXX confirmed that there is no balance on my account when I called on XX/XX/18 and was willing to confirm the same thing with XXXX XXXX if they talk to her. I contacted XXXX XXXX the same day ( on XX/XX/18 ), asking them to call XXXX XXXX to verify with the apartment manager but the person I spoke to assured me that I merely need to send a copy of the check I used to pay the {$120.00} to his manager, XXXX XXXX ( initially over the phone he spelled her name as XXXX XXXX and resulted in my email being returned ). I was able to successfully send an email to XXXX XXXX at XXXX XXXX with images of the check that was used to pay the balance that XXXX XXXX is attempting to collect on XX/XX/18. The images clearly show the day the check was deposited by XXXX XXXX and the funds withdrawn from my account.
I am also attaching the same check images to this complaint. However, on XX/XX/18, I was still being contacted by XXXX XXXX regarding this debt that was non-existent to start out with. Now they are saying that they will need to follow up with XXXX XXXX to verify despite me providing them with evidence of payment more than a week ago and they could have called XXXX XXXX to verify in that time period.

Company: I.Q. DATA INTERNATIONAL, INC.

State/Zip: IL 619XX

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Company Response to Complaint: Closed with non-monetary relief

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3019943

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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