Date Received: 2018-09-02T00:00:00
Product: Auto debt
Issue: Communication tactics
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: Also involves the phone number XXXX.
I have already made payment arrangements with the collector and their website shows the payment arrangement. Even after making an arrangement they still continue to call me. They continue to call me multiple times per day and 1/2 of the time their automated system just hangs up when you answer. The rest of the times the automated dialer tells you to hold for an important message and then you sit on the phone waiting for a representative who tells you that you need to make a payment even if you’ve already made an arrangement. they still continue to call me anywhere from 4- 8 times a day.
phone calls begin at exactly XXXX XXXX and continue throughout the day even if you’ve already spoken to somebody.
Also, I just made a payment two days ago and I am not even past due anymore but they still keep calling me
Company: ALLY FINANCIAL INC.
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3008504
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