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WELLS FARGO & COMPANY – CFPB Complaint

By on October 5, 2018
Consumer Complaint Submission

Date Received: 2018-09-11T00:00:00

Product: I do not know

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I have had serious fraudulent issues with Wells Fargo through the years, and it appears that they have arisen again, using another Shadow Company, Collection Agency : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, to put a {$39000.00} collection on all of my credit reports as of yesterday, XX/XX/XXXX. I just completed paying off over {$32000.00} in a home equity line of credit loan.

Years ago, I attempted my own small business called XXXX XXXX XXXX XXXX XXXX. I had accounts with Wells Fargo – both personal and business. While living in XXXX XXXX, XXXX, I open a business credit card, but never used it. After moving to XXXX, XXXX in XXXX I opened up a home equity business line of credit. While going to auctions, and places to purchase commercial kitchen equipment at a discount, I was also renting commercial kitchen space until getting my own property to have my commercial kitchen, I took money from the line of credit to pay for much costs at a rate under 7 %. I was doing this on-line. Many months later, I discovered that Wells Fargo was debiting cash outs from my business credit card at huge interest ( over 40 % ) and I would have NEVER done this. So, I immediately went to my personal banker at Wells Fargo to report this. She looked shocked, and went to talk to her manager. She came back and said that nobody could prove that it wasn’t me that had made those cash deductions from my business credit card, so my only option was to get a small business loan at around 7 % interest. She directed me to a bank officer ( or manager ) who supposedly specialized in helping small businesses get these loans. He told me that I needed a business plan – so, within months, and with his guidance, I had a business plan to submit along with my small business loan application. Then, a man, who introduced himself as XXXX, said that the previous man would no longer be working with me, and I was an embarrassment to him – he was not kind, and was harassing.
I should have gotten a lawyer at that point, but was confounded. With the ballooned out interest rate, the bank was claiming that I owed an outrageous amount of money ( over {$100000.00} ), and I had already gone through all of my retirement money ( over {$80000.00} ), over {$150000.00} from my own and personal help in making monthly payments. Finally, I got a lawyer who told me that Wells Fargo was very crooked and they have underhandedly ruined many people ‘s finances ( including mine ).

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So, he helped me in many ways. He also told me that Wells Fargo would sell this loan money to ” Shadow Companies ” – and it appears that this Collection Agency from XXXX XXXX is just that.

I thought it against the law for this supposed ” loan collection ” to be passed around beyond four years. Please inform me on how to get this collection that went away from the credit bureau reports for at least a couple of years now, and just yesterday, XX/XX/XXXX, this collection agency is stating {$39000.00} as a balance owed.

Company: WELLS FARGO & COMPANY

State/Zip: TX 760XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3016416

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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