Date Received: 2018-09-25T00:00:00
Product: Credit card debt
Issue: Written notification about debt
Consumer Consent Provided to Share Complaint: Consent provided
Consumer Complaint: I have written the law firm and the firm administrator, XXXX XXXX. The registered agent, XXXX XXXX, also refused to respond to debt verification of the debt she is representing that I owe. The letter first letter is dated XX/XX/XXXX and the second in dated to XXXX XXXX dated XX/XX/XXXX. the letters were received and more than 5 days have passed for the latter and more than thirty days for the first.
the letters have been received and reviewed an I have proof of delivery
Company: Jones, Robin & Robin, P.C.
State/Zip: GA 319XX
Company Response to Complaint: Closed with explanation
Was Company Response Timely: Yes
Did Consumer Dispute Company Response: N/A
Complaint ID: 3028238
The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.
Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.
In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.