UNITED SERVICES AUTOMOBILE ASSOCIATION – CFPB Complaint 2018-09-26

Date Received: 2018-09-26

Product: Credit card debt

Issue: Took or threatened to take negative or legal action

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I got notice of a termination of rental property insurance/home owners policy. I called them to see what’s it about. They said it was because I was living in the house and it had to be switched to the regular homeowners policy ( which is what I’ve been trying to get for the last year ). But after all that they tell me that because I have a flag for credit card that I couldn’t pay because I had to worry about survival first, it was charged off the insurance couldn’t be updated. I got transferred to 3 different departments till I got to the resolution department. They told me it will remain in the charged off status till it is paid off. Which I get. They wanted XXXX within a year, which I can’t say ya or nay because I am still trying to get my life fully going again. When I asked if I agree to the terms would it lift the flag she tells me She doesn’t know because that’s up to the insurance side. Of course the insurance side is the one that said the collection department had to do it. Now I’m going lose my homeowners insurance because they don’t want to help. I understand that I owe them for the credit card but I also have to think of survival too. But these are 2 different accounts. And I guess they don’t understand survival first. I guess they don’t want me as a customer anymore too. I was going to start paying on it as soon as I was able but it shouldn’t affect the insurance.

Company: UNITED SERVICES AUTOMOBILE ASSOCIATION

State/Zip: OK 735XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3030312

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