CFPB Complaint

Navient Solutions – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-08-27T00:00:00

Product: Federal student loan servicing

Issue: Dealing with your lender or servicer

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I never received formal documentation that Navient obtained my Stafford Loans and I never got to choose a repayment plan and never was notified that my loan repayment had begun. As a result, I am MANY months late and faced a huge credit score hit ( Down 150 points ) recently. If I had known about Navient collecting my loan i would have had no problem paying it off but now I’m way behind and my credit score is way worse.When I told Navient to send me any documentation of me agreeing to the term of the loans or my repayment options they told me I to go to StudentLoans.gov and look those up for myself which doesn’t seem right.

The total of the loans is {$22000.00} and the repayment began in XX/XX/2018 but I first learned of this only a couple of weeks ago.

Company: Navient Solutions, LLC.

State/Zip: CT 061XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3002757

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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