CFPB Complaint

Atlanticus Services Corporation – CFPB Complaint ID 3020208

Consumer Complaint Submission

Date Received: 2018-09-15T00:00:00

Product: I do not know

Issue: False statements or representation

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: XXXX XXXX has been sending monthly payment of {$170.00} to XXXX XXXX credit and XXXX has only been posting {$160.00} and trying to collect the {$10.00} saying it is past due. XXXX XXXX has spoke to them and showed proof they are sending the correct amount. XXXX claims they are only recieving {$160.00}. I have contacted them about it multiple times they say it is the XXXX XXXX company not them. I know for a fact it is XXXX because my other creditors do not have this issue.

Company: Atlanticus Services Corporation

State/Zip: ID 836XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: No

Did Consumer Dispute Company Response: N/A

Complaint ID: 3020208

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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