CFPB Complaint

Convergent Resources, Inc. – CFPB Complaint

Consumer Complaint Submission

Date Received: 2018-10-11T00:00:00

Product: Other debt

Issue: Attempts to collect debt not owed

Consumer Consent Provided to Share Complaint: Consent provided

Consumer Complaint: I filed this complaint with the FTC # XXXX on XXXX XXXX XXXX Their response was not relevant.

Several months ago I was reported to the credit bureaus by the following company : Creditor Information – XXXX XXXX , XXXX .

Prior to this I was not contacted, not even once! It was regarding a disputed bill from XXXX XXXX from years ago. I had received collection agency letters previously but each company dropped the collection attempt after I wrote them back with proof that the bill is an error.

I have two compliants : First, XXXX should not be allowed to harass me in perpetuity because they dont want to accept the truth about their bill being an error.

Second, it should be illegal for a collection agency to report me without ever contacting me. I wrote them a message and the best they came up with was to call them.

Please note, I far prefer email over all other forms of communication, I am XXXX XXXX and unable to converse on the phone. I can access email easily using my eye mouse and will reply to your correspondence promptly.

Thank you.

Company: Convergent Resources, Inc.

State/Zip: AZ 852XX

Company Response to Complaint: Closed with explanation

Was Company Response Timely: Yes

Did Consumer Dispute Company Response: N/A

Complaint ID: 3042772

The above data is from the Consumer Financial Protection Bureau. Keep in mind that every company will get a complaint from time-to-time, even the great ones. But there are a few key data points that will give you an idea about how well the company values their customers and handles consumer issues.

Look at the item Company Response to Complaint: and Did Consumer Dispute Company Response: to get a better idea of how this was resolved. And the field Consumer Complaint: can give you some context of the issue.

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In particular what you are looking for was that the company response was timely and that the consumer did not dispute it. The posting of complaints has proven to be a valuable resource for both companies and consumers.

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